Return and Refund Policy
Last Updated: December 31, 2024
At SnapyMart, we are dedicated to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a 30-day return policy. You may return eligible items within 30 days of receiving them.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
Condition of the Item
The item must be in its original condition: unused, unworn, with tags intact, and in its original packaging.
Proof of Purchase
A valid receipt or proof of purchase is required for all returns.
How to Initiate a Return
To start the return process:
Contact us at SnapyMart@outlook.com to request return approval.
Once approved, you will receive detailed instructions for returning your package.
Return Details:
Method: By mail
Return Label: Included in the package, free of charge
Restocking Fees: No cost
Return Address:
SnapyMart
7 Bicheno Way, Handsworth, Willetton
Western Australia 6155, Australia
Important: Returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us immediately at SnapyMart@outlook.com.
We will assess the issue and arrange a replacement, repair, or refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return:
Perishable Goods: Food, flowers, plants, etc.
Custom Products: Personalized or special-order items.
Personal Care Items: Beauty or hygiene products.
Hazardous Materials: Flammable liquids, gases, or other hazardous items.
Other: Sale items and gift cards.
For clarification on eligibility, please contact us at SnapyMart@outlook.com.
Exchanges
If you need to exchange an item:
Initiate a return for the unwanted item.
Place a new order for the desired item.
This ensures faster processing of your exchange request.
Australian Consumer Law Compliance
SnapyMart complies with the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for products with a major failure.
For products that fail to meet acceptable quality standards, repairs or replacements may be arranged.
For more information on your consumer rights, visit the Australian Competition and Consumer Commission (ACCC).
Refund Process
Once your returned item is received and inspected:
We will notify you of the refund approval status.
Approved refunds will be processed within 10 business days and credited to your original payment method.
If you do not receive your refund within 10 business days after approval, please contact us at SnapyMart@outlook.com.
Return Shipping Costs
For Damaged or Incorrect Items: SnapyMart covers all return shipping costs.
For Change of Mind Returns: A prepaid return label is included in your package, and return shipping is free of charge.
Packaging and Return Label
Ensure the item is securely packaged to prevent damage during transit. Use the provided prepaid return label and include all original accessories, documentation, and packaging.
Contact Us
For assistance or further inquiries, please contact us:
Email: SnapyMart@outlook.com
Phone: +61417950285
Address: SnapyMart, 7 Bicheno Way, Handsworth, Willetton, Western Australia 6155, Australia
Our team is here to ensure a smooth and satisfying shopping experience with SnapyMart.